Refund policy

PLEASE READ ALL POLICIES THOROUGHLY, so that you make an informed purchase.Thank your for your interest in shopping with us. We appreciate your business

RETURNS:

• All orders placed under promotion or with the use of discount codes is FINAL SALE. THERE ARE NO EXCEPTIONS.

• Accessories, white articles of clothing, bodysuits and undergarments are all FINAL SALE. THERE ARE NO EXCEPTIONS.

• We do not honor refunds. You may exchange an eligible order for STORE CREDIT ONLY.

  All returns are processed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

  RETURN SHIPPING is the Responsibility of the customer. 

Return INSTRUCTIONS

• Must email customerservice.caras.newyork@gmail.com for return approval.

• Please include your order number in the initial email.

• Merchandise must be returned within 10 days of receipt.

• Merchandise must be unworn.

• Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.

• All Sale/Clearance/Promotional Items are FINAL SALE.

Store Credit:

• Store Credit can only be used online at our website, www.carasnewyork.com

• Store Credit is Non-Transferrable.

• Store Credit will be processed within 24-48 hours of receipt of the item.

• Maintain track of your return parcel. 

• Store credit is issued after your returned is scanned "PICKED UP"

• Maintaining track of status is the responsibility of the customer.

• Store Credit does not expire.

• Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.

DAMAGES:

• In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately.
• You have 7 days from the initial inquiry to provide all supporting evidence for a refund to be honored. 

 The online warehouse is not open during weekends, we only fulfill and and answer emails during business hours.     

 M-Fri 12-5pm

Expect a response to your email between 24-72 hrs (not including weekends)

We do not answer order related questions through DM's, Snap chats or social media. If you need to exchange or have issues with your order. Please email us at customerservice.caras.newyork@gmail.com

 We do not tolerate cat calling or cyber bullying, we will ALWAYS treat and resolve issues with respect and we ask the same from our customers.

We have the right to refuse service to anyone.

 For more information regarding store credit please contact Customer Care : customerservice.caras.newyork@gmail.com